Frequently Asked Questions
We've compiled a list of frequently asked questions to address your concerns regarding our policies. These FAQs cover returns, refunds, legal matters, bidding processes, delivery, data protection, and more. Our goal is to provide clear and transparent information to ensure your peace of mind while shopping with us.
What are the main points of the terms and conditions?
Our terms and conditions cover website usage, buying and selling regulations, and copyright information. By using The Usual & Unusual Shop, you agree to abide by these terms. These are in place to protect you, the customer and [[name]] as a business. For more detailed information, please see the full terms and conditions document.
Please see our dedicated refund and return policy page for detailed information on eligibility, timescales, and procedures. This policy outlines your rights and our responsibilities regarding returns and refunds for items purchased from The Usual & Unusual Shop, excluding bidding items on eBay.
What is the refund and return policy?
What are the expected delivery timescales and costs?
Delivery timescales and costs vary depending on the item, destination, and shipping method selected. You can find estimated delivery times and costs during the checkout process. We aim to dispatch orders promptly and provide you with tracking information where applicable.
How is my data protected?
We take data protection seriously and comply with all applicable data protection laws. Your personal information is securely stored and processed in accordance with our privacy policy. We do not share your data with third parties without your consent, except where required by law.
What are the terms for bidding items on eBay?
Bidding items on eBay are subject to eBay's terms and conditions, which are separate from The Usual & Unusual Shop's policies. Please refer to eBay's website for their specific terms regarding bidding, payment, shipping, and returns for items listed on their platform.
What is expected of customers regarding blog posts?
We encourage respectful and constructive engagement on our blog posts. Please refrain from posting offensive, discriminatory, or irrelevant comments. We reserve the right to moderate and remove any content that violates these guidelines to maintain a positive and informative community.
What do you expect from customers using the website?
We expect all customers to use our website respectfully and honestly. This includes providing accurate information, respecting other users, and complying with our terms and conditions. Our goal is to provide a safe, enjoyable and user-friendly shopping environment for everyone.
Where can I find the full terms and conditions document?
You can access the full terms and conditions document in footer under button links marked website policies. This document contains comprehensive information about your rights, our responsibilities, and the legal framework governing your use of The Usual & Unusual Shop.
Any questions contact us
Understanding Our Policies
By using The Usual & Unusual Shop, you agree to our terms and conditions. We encourage you to read them carefully. If you have any questions or concerns, please don't hesitate to contact us. There's a button in footer containing all website policies.